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Pre Order and Shipping Policy 

Welcome to First Connect!

Preorder Policy 

Pre-orders are 98% guaranteed! If we unable to source the size shoe purchased within 7 business day an email will be sent notifying you of the same along with information pertaining to your refund.

A confirmation email will be sent to all customers confirming pre ordered products and tracking number upon fulfilled order. 

 

Please allow up to 10 business days after released date to receive pre ordered confirmation as some merchandises are shipped from authorized sellers and branded websites/warehouses i.e. Nike, Adidas etc.

Shipping Policy 

Delivery and processing speeds vary per product. Pre-orders orders items are bought locally in retail branded stores i.e., Nike, Footlocker, Champs etc. or purchased through authorized resellers in others states. When purchasing via online, and through authorized resellers shipping times are extended. Transition between reseller, First Connect, then the client. This process is to ensure all items purchased are 100 percent authentic, as all products purchased through resellers go through a tedious check for authenticity. Normally authenticity checks and shipping takes total of 5-10 business days (Monday-Friday).

 

Estimated delivery times do not apply to international orders, which vary by country.

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